Help Center

We are here to help


Dogness Services

Shipping

How much is shipping?

We offer free worldwide shipping.

How long does it take to get my order?

EUROPE
United Kingdom, Spain, Germany, Italy, France, Netherlands, Austria, Belgium, Switzerland, Hungary, Czech Republic, Denmark, Hungary, Poland, Slovakia, Sweden: 5 - 10 business days

Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Norway, Portugal, Romania, Slovenia, Croatia, Bulgaria, Malta: 8 - 15 business days

OCEANIA
Australia, New Zealand: 5 - 10 business days

NORTH AMERICA
United States: 5 - 10 business days

Canada: 10 - 20 business days

ASIA
Taiwan, Hong Kong: 3 - 5 business days
Japan, Thailand: 4 - 8 business days
Singapore, Malaysia: 7 - 12 business days
Vietnam: 10 - 15 business days

Sorry that our worldwide shipping doesn't include Alaska, Hawaii, and Balearic Islands. We attempt to deliver your shipment within 2 weeks. However, according to our shipping carriers, the delivery time can be fairly lengthy for Alaska, Hawaii, and Balearic Islands. We can't guarantee the delivery time for these destinations.

For the rest regions of the world, the local delivery is currently very unstable due to the outbreak. We are still coordinating with the shipping suppliers. And we will update here as soon as we have any information.

How do I track my order?

We'll send you emails to update the order status. Or you can check the progress in the Orders section of your account.

I just placed an order and I need to change it.

If you need to change an order that you just placed through our website, you need to email hello@shopdogness.com immediately with your changes.

Typically our orders take 1 business day to process, so if you catch us before your order has been processed we may be able to change it.

We do our very best in attempting to accommodate your request, but unfortunately we are no longer able to make changes once the order is processing at our Fulfillment centers and we cannot change the address or re-route them once they are shipped.

Returns

What is the Dogness Return Policy?

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.

To be eligible for a return, your products must be clean and undamaged.

What do I do if I need to return something?

Email our friendly customer service team to hello@shopdogness.com, and we'll provide you with instructions for returning your items. Easy as that!

When will I receive the refunded money?

Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items.

Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.

Returns

What information do I need to check out?

Our checkout is super easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Venmo, Apple Pay and PayPal.


Talk to A Human

Send us an email.
hello@shopdogness.com