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Dogness Services

Shipping

How much is shipping?

We offer free shipping on all non-smart product orders including collars, leashes, and harnesses.

For smart products*, we offer free shipping on orders over $30 USD. For orders under $30 USD, there will be a $4.99 USD shipping fee.

*Smart products refer to Smart Cam Feeder, Smart APP Feeder, Programmable Feeder, Smart iPet Robot, Smart Cam Treater, Smart Fountain (For Dog), and Smart Fountain (For Cat).

How long does it take to get my order?

SHIPPING FOR SMART PRODUCTS
While we are continuing to improve our shipping experience to our customers across the world, we regret that our smart products* can ONLY ship to the U.S.

SHIPPING FOR NON-SMART PRODUCTS
We offer worldwide shipping on other non-smart products, including collars, leashes and harnesses.

EUROPE
United Kingdom, Spain, Germany, Italy, France, Netherlands, Austria, Belgium, Switzerland, Hungary, Czech Republic, Denmark, Hungary, Poland, Slovakia, Sweden: 7 - 12 business days

Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Norway, Portugal, Romania, Slovenia, Croatia, Bulgaria, Malta: 8 - 15 business days

OCEANIA
Australia, New Zealand: 7 - 12 business days

NORTH AMERICA
United States: 7 - 12 business days
Canada: 10 - 20 business days

ASIA
Taiwan, Hong Kong: 3 - 5 business days
Japan, Thailand: 4 - 8 business days

Singapore, Malaysia: 7 - 12 business days

Vietnam: 10 - 15 business days

How do I track my order?

We'll send you emails to update the order status. Or you can check the progress in the Orders section of your account.

I just placed an order and I need to change it.

If you need to change an order that you just placed through our website, you need to email hello@shopdogness.com immediately with your changes.

Typically our orders take 1 business day to process, so if you catch us before your order has been processed we may be able to change it.

We do our very best in attempting to accommodate your request, but unfortunately we are no longer able to make changes once the order is processing at our Fulfillment centers and we cannot change the address or re-route them once they are shipped.

Returns

What is the Dogness Return Policy?

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.

To be eligible for a return, your products must be clean and undamaged.

What do I do if I need to return something?

Email our friendly customer service team to hello@shopdogness.com, and we'll provide you with instructions for returning your items. Easy as that!

When will I receive the refunded money?

Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items.

Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.

Payments

What information do I need to check out?

Our checkout is super easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Venmo, Apple Pay and PayPal.

Dogness Smart Products

Videos, usage tips, and frequently asked questions about the products

Smart Feeders

Smart iPet Robots

Smart Cam Treaters

Water Fountains

Smart Feeders

Smart iPet Robots

Smart Cam Treaters

Water Fountains

Talk to A Human

Send us an email.
hello@shopdogness.com